Who is ReidBrown?

We are a family-owned company with a global reach based in New York, New York, USA.

We build and operate a network of online 'niche' shops, and provide Ruby on Rails consulting services to some of the world's top global brands.

As a small company we have the opportunity to offer unparalleled customer service and support, and a thorough knowledge of all of the products we offer!

Why are you charging me?

If you see a charge from us it is probably due to a purchase you made at one of our online stores, such as Sarah's Sweet Fountains or Chocolate Tempering Machines .

Not sure?

If this does not ring a bell, you may want to ask around your home or business. Perhaps someone else made a purchase at one of our stores recently?

Can you send me an invoice?

If you made a purchase at one of our stores, by phone or via one of our web sites, you should automatically get an invoice e-mailed to you. If you did not get an invoice please call us at 1-877-313-0200 and we will re-send the invoice.

Can I get a refund?

In general, we do not offer refunds.

My product is defective. Can you help?

All products are covered by manufacturer's warranty. Please call us toll-free at 1-877-313-0200 and we will be happy to assist you.

More questions?

If you purchased something at one of our stores, please call 1-877-313-0200 for assistance.